FREQUENTLY ASKED QUESTIONS
  1. Is the library open for browsing? As per the April 1st directive, the library will be open for CURBSIDE service only.  If you need assistance with any of our digital resources, need items printed or would like to access home delivery services, please call the library  during regular business hours.
  2. I need a document printed. Simply complete this form and we will prepare it for you.
  3. I want to access eResources, but I don't have a library card.  Easy peasy! Just fill out the form here.
  4. My library card won't work. This is likely because your card has expired.  Call during regular business hours (613-623-2279) or complete our on-line renewal form.
  5. Is the book drop open?  Yes.  All items are quarantined upon return and there is a corresponding 72 hour grace period so no fines will accumulate.
  6. Can my community group still use the room booking?  Sorry, the meeting rooms remain closed for the foreseeable future and are being repurposed for library use.
  7. I have a post secondary exam that I need proctored, can you help? Consult your school to ensure they are allowing off-site proctoring then call the library to schedule your exam time with the Head Librarian. 
  8. Where's the best place to access the Internet? We have boosted our WiFi bandwidth and signal strength to the library parking lot. It is an open network and access is available 24/7.  Please mind physical distancing.
  9. Is the library accepting book donations? We will gradually start accepting donations, but will have to limit what we accept beginning in March. In order to accommodate our quarantine rules as set out by the Ministry, we will have to limit donations to no more than 10 books at a time and meeting the following criteria:
  • Published in the last 6 years (since 2015)
  • In excellent condition (no need of repair, no highlighting etc.)
  • No text books
  • No magazines
Donations are assessed and then either added to the collection (as new or as replacement for an existing copy) or added to the Book Sale, the proceeds of which are used to purchase new materials. Please bag or box the donations and advise staff you plan to bring in the donations.
Stay healthy everyone!