FREQUENTLY ASKED QUESTIONS WHILE THE LIBRARY IS CLOSED
  1. Can I get books, magazines and DVDs from the library?  Yes!  As of May 26th we are offering curbside service.  Reserve your requests online.  When they're ready you'll receive notification with a link to create a pickup appointment. More details here.
  2. I want to access eResources, but I don't have a library card.  Send us an email and we will set up an eAccess card for you within a few hours.
  3. My library card won't work. This is likely because your card has expired.  Send us an email and we will renew it.
  4. What should I do with the items currently signed out on my card? You will be receiving a pre-due notification email so that you have a list of what is still out on your card, but we will automatically renew for another 3 weeks.
  5. What about my reserves? No worries.  You will not lose your place on the reserve list.  Notifications will be sent out when we re-open.
  6. Will I have fines on my card? No fines will be accumulated during this time  :)
  7. Is the book drop open? The book drop is open and emptied by custodians once daily. It would be helpful if you keep your items at home.  If you do use the drop, please limit your returns to library books ONLY (no donations please).  The items will be wiped with disinfectant prior to check-in.
  8. Can my community group still use the room booking?  Sorry, the entire building is closed until further notice.
  9. I had a post secondary exam booked, now what? All institutions have cancelled exams at the library.  Please contact your college or university for further information/direction.
  10. Will I get a refund on my ticket(s) to the cancelled May 1st Stephen Fearing Concert and April 27th Bob McDonald presentation? Hold onto your tickets for a refund when we reopen.  If you purchased online tickets, we are working with our vendor for an electronic refund through Brown Paper Tickets.  Thanks for your patience.
  11. Where's the best place to access the Internet? We have boosted our WiFi bandwidth and signal strength to the library parking lot. It is an open network and access is available 24/7.  Please mind physical distancing.
  12. I miss my stack of books. We understand - AND we do offer you a number of platforms for eBooks and eAudio books.  Some require library card log-in, other links are simply click and read. Check out all the resources available through our Virtual Library.  And just so you know, we have stocked the Little Lending Libraries located at the White Lake General Store and outside the Seniors Active Living Centre on Madawaska Street. We ask you wipe down the books with a disinfectant cloth prior to reading them.
Stay healthy everyone!